By purchasing from us you agree to the following terms.

PROCESSING TIME

Our online order process is designed to provide you with your license information shortly after you place your order.  Your license information is usually displayed on the confirmation page immediately and then sent by email within minutes of completing your order. There are many factors that determine how long it takes for processing and for an email to arrive.  We make no guarantee about the exact time it will take to received your license information.  For orders placed by check or money order, your license information is sent within 5 business days.  If you need a license immediately please contact us before placing the order.  During normal business hours we can provide you with an ID code almost immediately.

DELIVERABLES

Once your order is processed you will receive the following:

1. LICENSE INFORMATION - Shortly after your order is processed (up to 24 hours but usually within minutes) you will receive your license information.  You enter this information into the trial as explained in the email to convert the trial to the fully licensed version.  There is nothing additional to download and you do not need to install any new software.  You must keep your license information so you can reinstall in the future.

2. UPDATES + UPGRADES - Licensed users are entitled to free minor version updates (i.e. V3.1 to V3.2, etc) and a discount on major version upgrades (i.e. V3.x to V4.x).  Updates and upgrades can be download and installed when available.

3. PRIORITY TECHNICAL SUPPORT - Licensed users are given top priority for technical support by email.

4. OPTIONAL CD - Sent if you indicated on the order form that you wanted one shipped for an additional S&H charge.

PAYMENT

Once your order has been processed, payment is due in full. The use of credit card disputes, charge backs, cancelled or bad checks to stop or return payment is considered fraud and is illegal.  All attempts to stop payment are defended to the maximum extent allowed by law.

We offer a free 30 days of use trial version of all our products.  Each trial version is fully functional with the exception of minor limitations and is designed to allow you to fully evaluate the product before you need to purchase it.  We encourage you to evaluate the software before purchasing a license.  For this reason, once a license is purchased we do not allow returns.